Data Center & Disaster Recovery Center
IT operations are a crucial aspect of most organizational operations around the world. One of the main concerns is business continuity; companies rely on their information systems to run their operations. If a system becomes unavailable, company operations may be impaired or stopped completely. It is necessary to provide a reliable infrastructure for IT operations, in order to minimize any chance of disruption. Information security is also a concern, and for this reason a data center has to offer a secure environment which minimizes the chances of a security breach.
- Assessment & Design
- Relocation & Consolidation
- Installation & Erection
- Electrical & Communication Systems
- Data Center Commissioning
- Services & Maintenance
- Internal Colocation Client Services
Customer Care Center
Customer Care Centre is also known as Contact Centre. A contact centre is a facility used by companies to manage all client contact through a variety of media such as telephone, fax, letter and e-mail. It can be defined as a coordinated system of people, processes, technologies and strategies that provides access to information, resources and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization.
Contact centers can also offer a number of different services. One of the most popular is the support or help desk, which regularly answers technical questions from customers and assists them using their equipment or software.
- IP Telephony/ PBX
- VOIP Phones
- IVR Integration
- Payment Gateway Integration
- CRM Software Integration